What's included in a plan?
Every plan covers one computer and includes monthly remote tech support, Webroot antivirus, cloud backup, monitoring, patching and priority service. Home includes 1 hour of remote support each month and 50 GB of cloud backup; Business includes 2 hours and 100 GB; Ultimate includes 4 hours and 250 GB.
Is the price per computer?
Yes. Each plan covers one computer, and every price on this site is per computer. To cover more, add computers when you order: the total is the price per computer times the number of computers.
What isn't included?
Parts and on-site visits aren't included in any plan. WeldonPC offers in-store repairs and on-site visits separately. An on-site visit has a $135 dispatch fee, which covers the visit and the first hour of round-trip travel from Garfield Heights, Ohio.
Can I buy a plan for a parent or someone else?
Yes. On the order, enter the name and phone number of the person WeldonPC should call, and the address where the computer is. Use an email address you can check, because the receipt is sent there.
How do I get help when something goes wrong?
Call 888-7-WELDON (888-793-5366), Monday to Friday, 12 PM to 8 PM Eastern time. WeldonPC gives you a session code, you run its support tool and enter the code, and a technician connects to your computer and works on the problem.
Is remote support safe?
Yes, when you are the one who starts it. A session begins when you call WeldonPC and enter the session code the technician gives you. WeldonPC will never ask for payment, passwords or remote access through a pop-up.