Turn on two-step verification for your email
Two-step verification stops someone who has your password from getting into your email. How to turn it on for Google and Microsoft accounts, step by step.
Email help
If your email stops working or you can't sign in, WeldonPC helps you sort it out, and sets up email on a new or repaired computer. Before you call, three quick checks solve many email problems: your connection, your password, and whether webmail still works.
What WeldonPC does
- Email setup
- Email configuration help
Quick things to try first
- Check your internet connection.
- Make sure your password is correct.
- Sign in to webmail to see whether email works there.
What your plan covers
If email still isn't working on a covered computer, call 888-7-WELDON. In a remote session, within your included hours, a WeldonPC technician can set up your email program, correct its settings and make sure mail is sending and receiving.
Keeping your email safe
Your email account is the key to your other accounts, because password resets are sent there. Two guides are worth ten minutes: turn on two-step verification and how to spot a phishing email.
Try it yourself first.
Free guides from the Tech Support Bundle team.
How to spot a phishing email before you click
Phishing emails pretend to be a company you know to steal passwords or money. Six signs to look for, and what to do with a message you don't trust.
Think your email was hacked? Do these 7 things
Friends getting emails you didn't send, or locked out of your account? Seven steps to take your email back and lock it down, in the right order.
Questions.
My email isn't working. What should I check first?
Check your internet connection, make sure your password is correct, and sign in to webmail (your email provider's website) to see whether email works there. If webmail works and your email program doesn't, the problem is in the program's settings.
Will you ask for my email password?
You type your own password on your own computer. Don't send a password by email or chat to anyone, and don't type it into a pop-up.
I think my email was hacked. What now?
Change the password from a device you trust, then follow our guide: Think your email was hacked? Do these 7 things.
Rather have us do it?
Every plan includes remote help from a WeldonPC technician. Call 888-7-WELDON, Mon–Fri 12–8 PM ET.