A scary pop-up says your computer is locked. What to do
A pop-up says your computer is locked and to call a number? It is a scam. Don't call. Here is how to close it, and what to do if you already called.
Help Center
Free, plain-language guides for common computer problems, written by the Tech Support Bundle team. Each one starts with the answer, lists its sources, and tells you when it's time to call a person.
Scams and safety
How to let a technician connect safely, and spot fake ones
Remote support is safe when you start it with a company you chose. Here is how a real session begins, and the signs that a “technician” is a scammer.
How to scan for and remove malware with Windows Security
Windows has a virus scanner built in. How to run a quick scan, a full scan and an offline scan with Windows Security, and what to do with what it finds.
Speed and storage
10 safe ways to speed up a slow Windows PC
A slow Windows PC usually has too much starting up, too little free space or pending updates. Ten safe fixes, in order, with the clicks for Windows 11.
How to free up disk space in Windows 11
Low on disk space? Use Storage Sense and Cleanup recommendations to remove temporary files safely, then find your biggest files. Steps for Windows 11.
Backups
How to back up a Windows PC (three ways)
Three ways to back up a Windows PC: Windows Backup to the cloud, File History to an external drive, or a simple copy to a USB drive. Steps for each.
The 3-2-1 backup rule, explained simply
The 3-2-1 backup rule: keep 3 copies of important files, on 2 different kinds of storage, with 1 copy somewhere else. What that looks like at home.
Wi-Fi and printers
Wi-Fi keeps dropping? Fixes that actually work
Wi-Fi keeps disconnecting on your Windows PC? Work through these fixes in order: the troubleshooter, forget and rejoin, restart the modem and router.
How to secure your home Wi-Fi router in 15 minutes
Seven router settings that keep strangers off your home Wi-Fi: WPA3 or WPA2 encryption, new passwords, updates, and three features to turn off.
Printer says “offline”? How to get it printing again
Printer shows “offline” in Windows even though it is on? Restart it, check it is on the same Wi-Fi, clear the print queue, then remove and add it again.
Passwords and email
Strong passwords and password managers, without the jargon
A strong password is long, random and used for one account only. How to make one you can remember, and why a password manager does the rest for you.
Turn on two-step verification for your email
Two-step verification stops someone who has your password from getting into your email. How to turn it on for Google and Microsoft accounts, step by step.
How to spot a phishing email before you click
Phishing emails pretend to be a company you know to steal passwords or money. Six signs to look for, and what to do with a message you don't trust.
Think your email was hacked? Do these 7 things
Friends getting emails you didn't send, or locked out of your account? Seven steps to take your email back and lock it down, in the right order.
Windows updates
How to update Windows (and what to do if an update fails)
Windows updates fix security holes. How to check for and install them in Windows 11, and six things to try, in order, when an update won't install.
Windows 10 support has ended: what it means for you
Microsoft ended Windows 10 support on October 14, 2025. Your PC still works, but gets no security fixes. Your three options, and how to choose.
Rather have a person do it?
Every plan includes remote help from a WeldonPC technician.