How to scan for and remove malware with Windows Security
Windows has a virus scanner built in. How to run a quick scan, a full scan and an offline scan with Windows Security, and what to do with what it finds.
Virus and malware removal
If your computer has a virus or other harmful software (malware), WeldonPC scans it, removes what it finds and sets up protection so it is less likely to happen again. Every Tech Support Bundle plan includes Webroot antivirus on the covered computer.
What WeldonPC does
- Virus removal
- Malware cleanup
- Security software setup
- Prevention training
What your plan covers
A WeldonPC technician can scan and clean your computer in a remote session, within your plan's included hours, and make sure your Webroot antivirus is installed and up to date. Prevention training is part of the service: the technician shows you what happened and how to avoid it next time.
When the store is the better choice
Some infections stop a computer from getting online, or keep coming back. Those are easier to clean on the bench in WeldonPC's store in Garfield Heights, Ohio. You can book a visit on WeldonPC.com.
If a pop-up says to call a number
That is a scam, not a virus warning. Close it and don't call. Read what to do about a scary pop-up.
Try it yourself first.
Free guides from the Tech Support Bundle team.
A scary pop-up says your computer is locked. What to do
A pop-up says your computer is locked and to call a number? It is a scam. Don't call. Here is how to close it, and what to do if you already called.
How to spot a phishing email before you click
Phishing emails pretend to be a company you know to steal passwords or money. Six signs to look for, and what to do with a message you don't trust.
Questions.
Does my plan include antivirus?
Yes. Every plan includes Webroot antivirus for the covered computer. Antivirus is software that blocks viruses and other harmful programs.
I think I have a virus right now. What should I do?
Don't pay anyone who contacts you about it, and don't call a number shown in a pop-up. Run a scan with the security software you have, then call WeldonPC at 888-7-WELDON, Monday to Friday, 12 PM to 8 PM Eastern time. Our guide shows how to scan with Windows Security.
How long does a clean-up take in the store?
WeldonPC says most software repairs, such as virus removal and tune-ups, are completed within 24 to 48 hours. That is for most repairs, not every one.
Rather have us do it?
Every plan includes remote help from a WeldonPC technician. Call 888-7-WELDON, Mon–Fri 12–8 PM ET.