Tech Support Bundle
Talk to a person

How it works

You choose a plan and the number of computers, WeldonPC sets up your computer, and when something goes wrong you call. A WeldonPC technician gives you a session code and connects to your computer to work on the problem. Help is available Monday to Friday, 12 PM to 8 PM Eastern time.

  1. Choose a plan and the number of computers

    Pick Home, Business or Ultimate and tell us how many computers to cover, from 1 to 25. Each plan covers one computer, so the price is per computer.

  2. Pay for the year, or ask for a monthly invoice

    Annual plans are paid once on PayPal. Monthly plans take no payment on this site: WeldonPC emails you an invoice each month.

  3. WeldonPC contacts you to set up your computer

    A WeldonPC technician gets in touch using the phone number and email on your order to set up your computer.

  4. Call when you need help

    Call 888-7-WELDON, Monday to Friday, 12 PM to 8 PM Eastern time. WeldonPC gives you a session code, you run the support tool and enter the code, and the technician connects and works on the problem.

What a remote session looks like.

  1. You call 888-7-WELDON to start a support session.
  2. WeldonPC gives you a session code.
  3. You download and run WeldonPC's support tool.
  4. You enter the session code when the tool asks for it.
  5. The technician connects securely and works on the problem.

The support tool runs on Windows 10 and 11, and it needs an active phone call with WeldonPC. Remote sessions are for Tech Support Bundle members.

How to know it's really us.

  • A remote session starts when you call WeldonPC and get a session code.
  • WeldonPC will never ask for payment, passwords or remote access through a pop-up.
  • Not sure? Look up the number yourself on weldonpc.com, or call 216-475-6000.

How to let a technician connect safely

Other ways to get help.

What it costs.

Each plan is priced per computer:

  • Home plan: $20 a month per computer, with 1 hour of remote help each month.
  • Business plan: $30 a month per computer, with 2 hours of remote help each month.
  • Ultimate plan: $50 a month per computer, with 4 hours of remote help each month.

See plans and pricing

Common questions.

Do unused hours carry over to the next month?
No. The included hours are for that month, and unused hours don't carry over.
How do I get help when something goes wrong?
Call 888-7-WELDON (888-793-5366), Monday to Friday, 12 PM to 8 PM Eastern time. WeldonPC gives you a session code, you run its support tool and enter the code, and a technician connects to your computer and works on the problem.
What are your hours?
Monday to Friday, 12 PM to 8 PM Eastern time. WeldonPC is closed on weekends and major holidays.
What do I need for a remote session?
A Windows 10 or Windows 11 computer that can get online, and a phone. WeldonPC's support tool needs an active phone call with a WeldonPC technician.
Do you help with Macs, iPhones, Android phones or tablets?
Please talk to a person before you sign up. WeldonPC's remote support tool runs on Windows 10 and Windows 11, so this site doesn't promise remote help for a Mac, a phone or a tablet.
What happens after I sign up?
WeldonPC contacts you, using the phone number and email on your order, to set up your computer. From then on you call 888-7-WELDON whenever you need help.
Is remote support safe?
Yes, when you are the one who starts it. A session begins when you call WeldonPC and enter the session code the technician gives you. WeldonPC will never ask for payment, passwords or remote access through a pop-up.

Have a question first?

Ask before you sign up. Call 888-7-WELDON, Mon–Fri 12–8 PM ET, or send a note.

See plans Talk to a person