Tech Support Bundle

Backups, set up and checked

A backup is a second copy of your files, kept somewhere other than your computer. WeldonPC sets up cloud backup and external-drive backup, schedules them to run automatically, and tests that your files can actually be restored. Every plan includes cloud backup: 50, 100 or 250 GB.

What WeldonPC does

  • Cloud backup setup
  • External drive backup
  • Automated scheduling
  • Recovery testing

What your plan covers

Every plan includes cloud backup for the covered computer. In a remote session, within your included hours, a WeldonPC technician can set the backup up, choose what gets backed up, schedule it to run automatically and restore a test file to show that it works.

A second copy at home

WeldonPC also sets up backups to an external drive. Keeping one copy in the cloud and one on a drive is safer than either alone; our guide explains the 3-2-1 backup rule. The drive itself is a part, and parts aren't included in a plan.

If you have already lost files

Stop using the computer and call 888-7-WELDON, Monday to Friday, 12 PM to 8 PM Eastern time. If the drive has failed, see data recovery.

Try it yourself first.

Free guides from the Tech Support Bundle team.

How to back up a Windows PC (three ways)

Three ways to back up a Windows PC: Windows Backup to the cloud, File History to an external drive, or a simple copy to a USB drive. Steps for each.

2 min read

The 3-2-1 backup rule, explained simply

The 3-2-1 backup rule: keep 3 copies of important files, on 2 different kinds of storage, with 1 copy somewhere else. What that looks like at home.

2 min read

Questions.

How much cloud backup comes with my plan?
50 GB on Home, 100 GB on Business and 250 GB on Ultimate, for the covered computer.
Can I get cloud backup without a plan?
Yes. The Cloud Backup add-on is $9.95 a month per computer, with no plan required. It is on the plans page.
What is recovery testing?
It means restoring a file from the backup to prove the backup works. A backup you have never tested is only a hope.

Rather have us do it?

Every plan includes remote help from a WeldonPC technician. Call 888-7-WELDON, Mon–Fri 12–8 PM ET.